Frequently Asked Questions

Frequently Asked Questions


Q: Are the people on the bag real?

Yes! That is really Papa Jack and those are his two grandchildren.


Q: How many flavors do you have?

We have 18 mouthwatering flavors to choose from.

  • Butter
  • Think Healthy
  • Sweet & Salty
  • White Cheddar
  • Dill
  • Salt & Vinegar
  • Kaboom
  • Sour Cream & Onion
  • Caramel
  • Papa's Mix (Orange Cheddar & Caramel)
  • Caramel with Belgium Chocolate Drizzle
  • Pink (Cotton Candy flavor)
  • Blue Raspberry
  • Jamaican Jerk
  • Ketchup
  • Bacon
  • Orange Cheddar
  • No salt


Q: How much notice do I need to give when I place my order?

We ask that you try to give us 3-5 days notice. If it is an emergency and are out of popcorn we will do our best to get it to you as quick as possible!


Q: Is there a delivery charge?

There is no delivery charge if you are in Ottawa or the surrounding areas. If you are not sure give us a call at 613-744-1049 or send us an email.


Q: I am outside of your delivery range, can I still order Papa Jack's popcorn?

Absolutely! Give us a call at 613-744-1049 or send us an e-mail at Special arrangements can always be made.


Q: Is there a minimum delivery?

Yes, there is a minimum 10 case order for delivery within the Ottawa and surrounding areas. If you are outside of our local delivery areas you can still order our popcorn, however, we will need to change the minimum depending on where it is going. If you would like to find out if you are in our local area please call us at 613-744-1049 or send us an email at


Q: Can I come to your facility to buy your popcorn?

Yes you can, we would love to meet you. If you are ordering a large amount give us a call before you come to avoid disappointment. Our phone number is 613-744-1049. Our address is 2184 Thurston Drive. Ottawa, Ontario.

Q: Can I return popcorn from our fundraiser if we have left overs?

We will take back your unopened popcorn within a two week period from your invoice date.  If you are ordering a large order we often recommend taking half at first and then have the next order delivered in a couple of weeks.

Q: I am having a special event and I don't see what I am looking for, can you do special orders?

We sure can, we LOVE special orders.  Because we are a smaller family run business we have a lot of flexibility with what we can do.  If you have an idea, shoot it passed us and we will see what we can do!

Q: Are you able to do large corporate events?

Absolutely, we all love the challenge of getting a very large order out the door and into the hands of thousands of customers! Give us a call and see how we can help you make your event a huge success.

Q: Do you ship across Canada?

We sure do!  If you order through our website we can ship anywhere in Canada.